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Access Living sues White Sox for ticket sales discrimination

by Joe Binder

A new legal battle involving the team at 35th and Shields has emerged.

Access Living, a leading force in the disability community, has announced a lawsuit against the Chicago White Sox for discriminatory ticket sales practices. Below is a copy of the obtained press release in its entirety.

CHICAGO — Access Living, a leading disability service and advocacy center, and Much Shelist, P.C., a Chicago law firm with a history of advancing disability rights, filed a lawsuit in the U.S. District Court for the Northern District of Illinois on Sept. 13, 2023, alleging the Chicago White Sox, LTD have discriminatory ticket sales practices and that the organization refuses to offer equal benefits to people with disabilities as required by the Americans with Disabilities Act (ADA).

The suit alleges that the White Sox refuse to sell ADA-accessible season tickets on their website. This forces people with disabilities who want season tickets to call to make a purchase, limiting the seats they can purchase to the few offered over the phone instead of allowing them to choose from all unsold accessible seats like standard season ticket purchasers can do on the website.

The suit also alleges the White Sox have discriminatory restrictions on the website sale of accessible single-game tickets, only offering a small percentage of accessible seats for sale, and frequently limiting them to only certain areas of the stadium or certain games during the year. For the majority of this season, the suit alleges that the White Sox website primarily offered accessible seating in the outfield or upper deck. Only after the White Sox were assured of not making the playoffs did the Sox release some accessible seats for sale closer to the infield on the main level.

Access Living brings the suit on behalf of two plaintiffs with disabilities: Ralph Yaniz, a former regional vice president for the AARP and counselor, and Douglas McCormick, a longtime season ticket holder who worked for the scaffolding company that was part of the construction of Guaranteed Rate Field where the White Sox play.

McCormick, who now needs mobility assistance, tried to change his season ticket seats to accessible seats and was told no.

“Imagine helping in the construction of the home stadium for your team and being told you can’t buy season tickets to go to games there,” said McCormick. “Well, that’s exactly what the White Sox told me after decades of supporting them.”

Yaniz, who also has mobility needs, was turned away when he tried to buy season tickets online, and he’s struggled to find appropriate accessible seating for individual games for sale online as well, describing the options as limited.

“It’s outrageous for aging and disabled fans like me to be treated this way,” said Yaniz. “Accessible seats should be open to those who need them in every section of the ballpark.”

Title III of the ADA requires all public commercial businesses and their physical locations, such as the White Sox and Guaranteed Rate Field, to take affirmative steps to ensure that their facilities, goods, and services are accessible to individuals with disabilities. The lack of season tickets for accessible seating and withholding of available single-game accessible seating reduces the value of the experience of following their team, violating clear requirements stated by Title III. Additionally, limiting the availability of many sections to only less valuable parts of the season further demonstrates an ongoing discriminatory process in conflict with Title III.

The suit asks the court to:

  • Declare that the White Sox’s current practice of not offering for sale all unsold wheelchair-accessible seats in White Sox Park for season tickets and individual game tickets violates the Americans with Disabilities Act;
  • Declare that the White Sox’s current practice of limiting single game tickets for wheelchair-accessible seats to only certain areas of the White Sox Park despite the wide availability of wheelchair-accessible seating in the Park itself violates the Americans with Disabilities Act; with initiating a preliminary and permanent injunction against the Defendant ordering them to:
  • offer season tickets for wheelchair-accessible seats on its website and through all other methods of ticket purchase.
  • offer all unsold wheelchair-accessible seats for sale on its website and through all other methods of ticket purchase during the same stages of ticket sales as are available to purchasers who do not require accessible seats.
  • offer all unsold wheelchair-accessible seats for sale on its website and other methods of ticket purchase for all areas of White Sox Park that have accessible seating.

“It is incredibly frustrating and disheartening to see people with disabilities have to resort to legal action just so they can enjoy a sport dear to American culture,” said Charles Petrof, Senior Attorney for Access Living.

“Disabled people deserve to enjoy the same passions as everyone else, and federal law has made this clear when it comes to public accommodations. Baseball is America’s game and with the White Sox’s long legacy in Chicago and the team’s variety of fans, the White Sox should want every one of them – including those with disabilities – to be able to enjoy a game,” said Steven Blonder, Principal at Much Shelist.

The complaint can be found here.

According to the press release, Access Living was established in 1980 and is a center of service, advocacy, and social change for people with disabilities led and run by people with disabilities.

“We envision a world free from barriers and discrimination – where disability is a respected and natural part of the human experience and people with disabilities are included and valued,” the group states.

As more information becomes available, we will continue to provide updates. This is a developing story.

Follow us on social media @SoxOn35th for more.

Featured Photo: Kamil Krzaczynski-USA TODAY Sports

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Tough Beifong

I had a similar experience with Ticketmaster. I am blind and use a screen reader. Their app is not accessible and their website is not much better. They only give you 7 minutes and 30 seconds to checkout, which is not enough time for me to checkout. They have an accessibility line you can call, so I called and was told that I can only purchase accessible seating through that line even though I wanted different tickets. I was told I would have to call the box office that was hosting the event in order to purchase the tickets I wanted but they could not help me either. I was not able to purchase tickets over the phone through the box office and if I went to their website it would just redirect me back to Ticketmaster. We should not be forced to purchase specific seats just because we are disabled. This is discrimination.

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